How to Tell if a Company Survey Is Successful

Survey research is invaluable for collecting data and insights that can inform decisions, shape policies, and drive successful outcomes.

To make the most of it, however, you need to have confidence in the quality of your survey results. That’s why it’s so important to know how to tell if a survey is successful.

By understanding the key indicators of success when conducting surveys — from response rate to validity — you can ensure that your data will be reliable and actionable.

We’re looking at what makes a good survey as well as some tips on how to maximize the effectiveness of any survey you create.

Understanding Surveys

A survey is a research method that involves collecting data from a group of people in order to gain insight about certain topics or issues. Surveys can be conducted online, via telephone, or even in person.

They are often used to gather opinions and attitudes from a large sample of people, which can then be analyzed to better understand the views and behaviors of a population.

Surveys are used in a variety of contexts, from academic research to market research. They can provide valuable information about customer preferences, opinions on products and services, or even public health trends.

Survey results can help organizations make informed decisions about everything from new product launches to marketing campaigns.

What’s more, surveys are also powerful tools for gathering feedback from employees and customers. What helps to make sure a survey is successful can look different from place to place.

Types of Surveys

  • Online surveys: Online surveys are conducted over the internet and are typically used to collect data from a larger sample size. They are often more cost-effective than other survey methods, making them an attractive option for businesses and organizations. Surveys can be distributed via email or hosted on a dedicated online platform.
  • Telephone surveys: Telephone surveys involve interviewing respondents over the phone. Telephone surveys are often used to survey people who may be difficult to reach via traditional surveys, such as senior citizens or those in rural areas.
  • In-person surveys: In-person surveys involve interviewing respondents face-to-face. In-person surveys are useful for collecting data from harder-to-reach populations, but it can also be more costly and time-consuming than other survey methods.
  • Mail surveys: Mail surveys involve sending paper questionnaires to respondents via postal mail. This method can be more cost-effective than other methods, but response rates tend to be lower.
  • Questionnaires: Questionnaires are surveys that are filled out by the respondent on their own. They can be distributed via email or paper, and they often make use of closed-ended questions to simplify data collection and analysis.
  • Panel Surveys: Panel surveys involve surveying the same group of people multiple times over an extended period. This method is useful for gauging opinions and behaviors that may change over time, such as customer satisfaction or brand loyalty.

Why Survey Success Matters

Successful surveys are essential for collecting reliable data and insights. Poorly designed surveys or those that don’t reach enough respondents can result in unreliable results, which can lead to poor decision-making or even costly mistakes.

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Measuring Survey Success

So, how can you measure the success of your survey? There are several key indicators to look for in order to determine the quality and effectiveness of a survey. These include response rate, validity, accuracy, reliability, and robustness.

1. Analyze the Response Rate

Calculate the response rate, which is the number of responses divided by the total number of invitations sent. A good response rate for a survey depends on factors like industry, topic, and length of survey; however, typically a response rate between 20-30% is considered successful.

2. Evaluate the Quality of Responses

The quality of responses is just as important as the quantity. Check to make sure that respondents are providing thoughtful answers, rather than just clicking through and selecting the same response for each question.

3. Assess How Many Questions Were Answered Correctly

If you’re asking questions that have a right or wrong answer, measure the accuracy of responses. If more than 75% of respondents answered correctly then your survey was successful in getting the message across accurately.

4. Measure User Satisfaction With Survey Results

If you are conducting a survey to measure user satisfaction, consider using a rating scale that allows respondents to leave comments and feedback. That way you can get a better sense of what users think about your products or services.

5. Compare Surveys to Other Data Sources for Validation

Compare survey results to other data sources like sales figures or customer service logs. Comparing surveys can give a better understanding of the accuracy of your survey results and help you determine if your survey was successful in uncovering valid insights.

6. Review Qualitative Responses For Insights

Check qualitative responses for patterns or trends that offer clues about customer behavior and preferences. This will help you gain a more complete picture of the data and give you a clearer understanding of how to interpret the results.

7. Track How Many People Follow Up On Survey Suggestions

If your survey includes suggestions for improvement or changes, track how many people actually follow up on those suggestions. Tracking can help you understand whether your survey was successful in prompting actionable change.

How to Analyze Survey Data

Analyzing survey data can be done in a number of ways and can sometimes be a process that involved multiple steps.

Here are a few tips for analyzing survey data when the time comes, ensuring that your survey is successful and you yield effective data.

1. Examine the Distribution of Responses

Start by looking at the distribution of responses for each question. This will tell you how many people answered a particular way and can help you identify any outliers that you should explore further.

2. Identify Patterns and Correlations

Look for patterns and correlations between responses to different questions. This can help you uncover insights into customer behavior that you may not have noticed just by looking at the individual responses.

3. Compare Results Across Different Demographics

Analyze the survey results to see if there are any differences in responses across different demographics. This can help you understand how factors like age, gender, or location may influence customer opinions and preferences.

4. Use Descriptive Statistics or Visualizations to Summarize Data

To make it easier to interpret your data, use descriptive statistics or visualizations such as graphs and charts. This will make it easier for you to identify trends and patterns in the data that can inform decisions.

5. Develop Meaningful Insights From Analysis Results

Use the analysis results to develop actionable insights that can inform decisions and drive successful outcomes. This is the ultimate goal of any survey project and should be your priority when analyzing the data.

6. Share Findings With Stakeholders or Decision Makers

Once you have analyzed the data, be sure to share your findings with stakeholders or decision makers. This will ensure that everyone has a clear understanding of the survey results and can use them to inform their decisions.

Additional Reading: Everything to Know About Employee Surveys

Tips for Making Sure Your Survey Is Successful

If you’re struggling to make your survey shine and need some tips on how to make your survey is successful, here are just a few tips for doing so!

1. Set Clear Objectives and Goals

This tip, setting clear objectives and goals, is essential for making sure that your survey is successful and productive.

Having a well-defined goal in mind will help you to structure the survey so that it can obtain the necessary data in an efficient manner.

Straight-forward objective measures in place will make it easier to assess the validity of your results.

2. Consider Your Target Audience Demographics

When creating your survey, consider the demographics of your target audience.

Looking into target audience demographics ensures that your questions are appropriate and relevant for the intended responder.

It can provide a clearer understanding of who is responding to the survey and what their needs might be.

3. Keep Your Questions Simple and Succinct

The most effective surveys will tend to use simple and succinct questions.

The perfect questions make it easier for respondents to understand what is being asked of them and encourages meaningful responses that can be used to develop actionable insights.

Using straightforward language will make the survey easier to read, which in turn increases the likelihood of participation.

4. Test the Survey Before You Launch It

Before launching your survey, make sure to test it out. This will help you identify any issues with the survey structure or wording of questions that could affect the results.

Testing can ensure that respondents are able to complete the survey without any hiccups and can provide valuable feedback on how to improve the overall experience.

5. Offer an Incentive to Fill Out Your Survey

Incentivizing respondents with rewards or discounts is a great way to encourage participation and can help make sure your survey is successful.

Incentives can help you to boost the response rate, which in turn leads to more accurate results.

Offering incentives can also give respondents an extra incentive to take the time to provide meaningful and thoughtful responses.

6. Include Open-Ended Questions for Valuable Insights

Including open-ended questions can provide valuable insights that cannot be obtained through other question types.

Open-ended questions allow respondents to express their opinions and thoughts in a more natural way, which can help you gain a better understanding of customer needs and preferences.

Keep the number of open-ended questions to a minimum, however, as too many can make the survey too long and arduous.

7. Analyze Your Results to Make Data-Driven Decisions

Don’t forget to analyze the results of your survey. This can help you uncover valuable insights and patterns that offer clues about customer behavior and preferences. Use these findings to inform decisions and drive successful outcomes for your business.


Surveys can be a powerful tool for gathering customer feedback and uncovering valuable insights.

By beginning with setting clear objectives and focusing on analyzing results properly, you can ensure that your surveys are successful and yield meaningful data that can inform decisions.

With these tips in mind, you can be sure to make your surveys successful and reap the benefits of collecting valuable customer feedback.

Need to run an online survey? Try our free online survey builder and start collecting insights today!


Q: What are the benefits of conducting a survey?

A: Surveys can provide valuable insights into customer behavior and preferences, which can be used to inform decisions and drive successful outcomes. They can also help you identify areas of improvement, discover new opportunities, and measure customer satisfaction.

Q: How can I ensure that my surveys produce meaningful results?

A: To ensure that your surveys produce meaningful results, make sure to set clear objectives and goals, consider target audience demographics, ask questions in simple language, test the survey before launch, offer incentives to respondents, include open-ended questions for valuable insights, and analyze the results to make data-driven decisions.

Q: What are some tips for making survey questions effective?

A: Some tips for making survey questions effective include keeping them short and simple, avoiding leading or loaded questions, using language that respondents can understand, and providing respondents with an opportunity to give additional comments. Also make sure to avoid asking too many open-ended questions as this can make the survey too long and tedious.

Q: What are some methods of collecting survey data?

A: Some methods of collecting survey data include online surveys, telephone interviews, mail surveys, face-to-face interviews, and focus groups. The method you choose will depend on your target audience and the objectives of the survey. Additionally, online surveys tend to offer the most flexibility and convenience.